Privacy Policy

El Paraiso Realty Website: www.elparaisorealty.com Effective Date: February 10, 2026 Last Updated: February 10, 2026

1. Introduction

El Paraiso Realty ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.elparaisorealty.com (the "Website") or communicate with us through any channel, including email, phone, or WhatsApp.

Our registered address is Amelia XIX, Unidad 3H, Av. P.º de los Reyes Católicos 29, Santo Domingo 10510, Dominican Republic.

By using the Website or engaging with our services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of the Website.

2. Information We Collect

2.1 Information You Provide Directly

When you contact us, request property information, or engage with our services, we may collect:

Full name
Email address
Phone number (including WhatsApp number)
Mailing or physical address
Country of residence and nationality
Property preferences and budget range
Investment goals and requirements
Any other information you voluntarily provide in communications with us

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Device type (desktop, mobile, tablet)
Pages visited and time spent on each page
Referring website or source
Date and time of access
Language preferences

2.3 Cookies and Similar Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We may use:

Essential cookies that are necessary for the Website to function properly.
Analytics cookies that help us understand how visitors interact with the Website.
Marketing cookies that may be used to deliver relevant advertisements or track campaign performance.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To respond to your inquiries and provide information about available properties.
To facilitate property viewings, whether virtual or in-person.
To assist with the real estate transaction process, including negotiations, legal paperwork, and closing.
To provide property management services after purchase, if applicable.
To send you updates about new property listings, market insights, or investment opportunities that may be of interest to you, subject to your consent where required.
To improve and optimize the Website's performance, content, and user experience.
To comply with applicable legal obligations and regulations of the Dominican Republic.
To protect our rights, property, and the safety of our users and the public.

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose, such as receiving marketing communications.
Contractual necessity: When processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., facilitating a property purchase).
Legitimate interests: When processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights.
Legal obligation: When processing is required to comply with applicable Dominican Republic laws and regulations.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service providers: With trusted third-party vendors who assist us in operating the Website, processing transactions, or providing services on our behalf (e.g., website hosting providers, email service providers, CRM platforms). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Professional partners: With legal professionals, notaries, financial advisors, or property management companies as necessary to facilitate real estate transactions you have requested.
Legal compliance: When required by law, regulation, or legal process, or in response to a valid request from governmental authorities in the Dominican Republic or any other applicable jurisdiction.
Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your personal information may be transferred to the successor entity.
Protection of rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.

6. International Data Transfers

As a real estate company serving international clients, your personal information may be transferred to, stored, and processed in countries other than the Dominican Republic. When such transfers occur, we take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, we will ensure that adequate safeguards are in place for any cross-border data transfers, including standard contractual clauses or other legally recognized mechanisms.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Contact and inquiry data is retained for as long as reasonably necessary to serve your real estate needs and for up to 5 years after our last communication.
Transaction-related data is retained for the period required by Dominican Republic tax and commercial law.
Website usage data and analytics are retained in anonymized or aggregated form.

When personal data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request correction of inaccurate or incomplete data.
Deletion: The right to request deletion of your personal data, subject to certain legal exceptions.
Restriction: The right to request restriction of processing of your personal data.
Objection: The right to object to processing of your personal data for certain purposes, including direct marketing.
Data portability: The right to request transfer of your data to another service provider in a structured, commonly used, machine-readable format.
Withdrawal of consent: The right to withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 13 below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

Use of secure, encrypted connections (SSL/TLS) for data transmission.
Restricted access to personal data on a need-to-know basis.
Regular review and updating of our security practices.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and are not responsible for unauthorized access resulting from circumstances beyond our reasonable control.

10. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

11. Third-Party Links

The Website may contain links to third-party websites, including social media platforms (such as Instagram) and messaging services (such as WhatsApp). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Website after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

El Paraiso Realty Amelia XIX, Unidad 3H, Av. P.º de los Reyes Católicos 29 Santo Domingo 10510, Dominican Republic

Email: [email protected] Phone: +1 849 570 0614 Website: www.elparaisorealty.com

This Privacy Policy is intended to comply with general data protection principles. For specific compliance with regulations such as the GDPR (EU), CCPA (California), or Dominican Republic Law No. 172-13 on the Protection of Personal Data, we recommend consulting with a qualified legal professional.